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FAQ
Frequently Ask Questions
Step 1: Browse through our wide selection of cakes and pick a favourite!
Step 2: Let us know what message on the cake you’d like to have and add additional notes if you have any then click ‘Add to Cart’.
Step 3: Go to the cart page and proceed to check out.
Step 4: Fill in your shipping details and select your preferred payment method. Once your order has been placed, we will send you a confirmation email.
Step 5: Now, wait and relax while we get your freshly baked cake delivered right to you!
Be sure that upon placing your order you are contactable through either WhatsApp or call.
All allergens are displayed in each cake’s product details. Just click into the product to see if it contains wheat, eggs, dairy or nuts. We strongly advise you to read and understand the ingredients and allergens before placing your order as a precautionary measure.
You can choose delivery or pickup at checkout and select an available time slot. To change delivery details after ordering, contact us as soon as possible via WhatsApp or hotline so we can help before preparation starts.
Orders can usually be modified before preparation begins. Contact customer service with your order number as soon as possible and we will do our best to help.
Because our products are fresh and perishable, returns are limited. If there is an issue with your order, contact us promptly with photos and your order number so we can review and assist.
For inquiries or complaints, reach us via the customer hotline, WhatsApp, or email on the Contact page. Include your order number when relevant so we can help faster.
